Experience: Stream Global Services Technical Support Representative
03/2010 – 09/2010 Beaverton, OR (503) 626-2800
• Supported TurboTax software with technical and analytical support.
• Troubleshot tax calculations, itemized deductions, first time home buyer credits and medical deductions, etc.
• First contact resolution was applied to all calls.
• Detailed documentation of every call.
Universal Hospital Services Customer Service Representative
06/2008 – 02/2010 Beaverton, OR (503) 643-9995
• Provided biomedical services to hospitals, rehab centers and hospices throughout the northwest and northern California.
• Delivery and pickup of all medical equipment, using a 26 foot box truck.
• Filing and billing of all paperwork and customer transfers.
• Daily maintenance, repair, cleaning and testing of all medical equipment.
Precision Countertops Stoneworker & Backsplash
05/2006 – 05/2008 Wilsonville, Oregon (503) 692-6660
• Responsible for polishing and cutting of granite and marble back splash countertops for home installation.
• Assisted installers with residential and commercial countertop installations.
• Helped facilitate completion of all countertop orders, on time, through effective workstation communication and chronological labeling.
• Delivered countertops and backsplash pieces to installers in the Portland area using a 16 foot box truck.
Solvport, LLC. Technical Support Representative
08/2005 – 05/2006 Tualatin, Oregon (503) 352-1340
• Provided nationwide, inbound ATM & Kiosk customer support and service via remote diagnostics.
• Responsible for remaining up-to-date on all current and relevant ATM information
supporting a 24/7, 365 day a year operation.
• Required to provide a first call resolution to every customer.
• National leader and innovator of the outsourced, off-premise, ATM & Kiosk services industry.
Affiliated Computer Services Customer Interaction Specialist
06/2003 – 08/2005 Tualatin, Oregon (503) 620-2867
• Provided inbound customer service to Boost Mobile Customers.
• Responsible for account activations and all maintenance activities.
• Provided network tickets to repair damaged cell phone towers to engineers.
• Later promoted to assisting with supervisor calls in addition to all other CSR activities.
Education: Aloha High School General Diploma
09/1997 – 06/2001
Skills: I have an extensive history of proven customer service and satisfaction. Throughout my years I have demonstrated the ability to lead, mentor, and be an influential member of any team.
I possess proven sales skills, which have directly benefitted the teams, bottom-line.
I also possess proven Windows software and hardware knowledge, Microsoft Office Suite skills, including, but not limited to: Word, Outlook, Excel, PowerPoint, etc.
Languages: Spanish – Semi-Fluent (2 Years)
Categorized | Featured Articles
Is My Resume Professional To Everyone’s Standards?
Posted on December 3, 2010.
This position at ” Precision Countertops Stoneworker & Backsplash “need to be modified in line with positions you had earlier to this and after this. This is standing as odd man out. Keep the position as it is, while changing / modifying the description. say:
(Responsible for polishing and cutting of granite and marble back splash countertops for home installation.) remove this.
• Coordinated installations at residential and commercial establishments
• Facilitated completion of all orders, on time, through effective customer contacts
• Volunteered to join the delivery team to meet and understand the customers directly in the Portland area.
Keep entire resume in 3rd person only. Instead of I possess write “excellent sales skills” do not wrote which benefitted or bottom-lines etc.,
Add : Computer Skills : ( There just mention excellent experience in MS Suit and excellent expertise in Excel. ( that is enough) Against the skills ( remove what you have written ) I suggest remove skills itself