When you download a weather or news app to your phone or computer do you read the agreement or just click on agree so you can read the news? I always click on agree and move on.
HERES WHY I ASK
I signed up for Straight Talk Cellular service in January 2013.
Straight Talk advertises they provide unlimited Talk, Text and Data for $45 per month.
Even the outside of thier package states the $45 unlimited claim.
I didn’t read the agreement inside the non refundable package and I didn’t sign up on the phone so I didn’t review the “Terms and conditions”
STRAIGHT TALK CELLULAR is advertised everywhere and sold almost exclusively at Wal-Mart stores.
THE PROBLEM
I don’t have Internet service nor a computer and this means I use my phone almost exclusively to access the Internet.
Eight days after I started using Straight Talk on phone my data was cut off. I called and was informed the terms of service state I can not stream video and I was using “too much” unlimited data! WTF Isn’t streaming video data and should there be limits on unlimited data?
After I promised not to use NetFlix or uTube my data service was returned and I stopped watching them.
Six days later my data was cut again. I was on the phone hours speaking with multiple representatives and the final solution offered was data will return when the account rebills in a week on February 17.
AT&T stopped limiting thier unlimited data when sued. As a result they no longer offer “unlimited plans” except to customers already provisoned and those now get “unlimited” data.
I left my unlimited data plan at AT&T to get Straight Talk. I stood to save over $2000 yearly on my five phones. Now that I left I can not get unlimited data back if I go back and will be forced to spend $50 a month for moble internet service and another $55 for equipment.
I want Straight Talk forced to either change their advertising, packages, and disclosures no longer saying unlimited data or change their service to match the advertising by actually providing unlimited data which would include streaming.
I am not happy to learn after canceling my AT&T account with unlimited data that the small print only available inside a booklet in the already purchased service package or online buried in a multiple page agreement discloses the agreement which when reached must be agreed to or you loose what you have spent for a new sim card and plan.
I know Wal-Mart as a reputable company and think they would pressure Straight Talk for change if I make and get others to make enough calls. Many wrongly believe that Straight Talk is a Wal-Mart Company. in reality it is an American subsidiary of a Mexican corporation owned almost entirely by a billionaire Mexican and his family. As the world’s largest retailer, Wal-Mart can and has bankrupted several companies simply by no longer selling thier products.
Would you please call Wal-Mart’s corporate office, the FCC, the FTC, and the Attorney General of your state and complain as I have or post a complaint online?
Wal-Mart
800-925-6278
FCC: Federal Communications Commission
(888) 225-5322
FTC: Federal Trade Commission
(877) 382-4357
Texas Attorney General
512-463-2191
thanks
Robert