I am unable to contact customer care. There is no longer a “contact yahoo” button under group help. Cutbacks? Also i am unable to reply to previous emails as the are returned back to me. I have called several yahoo and att customer service numbers with no luck.
This is the second poll i have created and it has ended with a vote. How do i finally regain control of this group i created 9 years ago?
I need to access and delete this group as i was denied employment due to this posting. I have dozens of case numbers and have dealt with this problem for over three months. Last person who assisted me was “Edward”. Below is a very brief couple emails that were exchanged .
Discussion Thread
Response Via Email (Edward) 02/23/2013 10:48 PM
Hello ,
Thank you for being a Yahoo! user since 2009. We appreciate you choosing to use Yahoo! and truly hope you continue to use Groups, MAil, and Messenger, as you have been.
I want to apologize for any inconvenience this issue has caused you. I assure you that I will do what I can to help resolve your issue.
Lorie, I can see that you had created a poll in your Yahoo! Group. However, I can also see that there are no votes voted in the poll. Therefore, the poll results are invalid and cannot be considered. Therefore, I suggest that you conduct a new poll and let other members vote in it.
You will need to announce the poll to your group and ask the members to vote on who they would like to be moderator. If you are unable to locate another member who would like to be included in the choices on the poll, you can put one moderator choice and then a second choice with something similar to “Leave the group as it is” or “Make no changes to moderators in this group.”
Please allow the poll to remain open for a time period of at least one week. Once the poll has closed, please let us know by replying to this email, and we will appoint the newly elected moderator.
NOTE: We will only be able to promote one moderator, so we cannot accept multiple elected moderators. However, the elected moderator will have the option to add additional moderators if they wish.
Additional information on this, and other Yahoo! products, can be found on the Yahoo! help page.
If you have any further concerns regarding this issue , please let me know and I will be happy to assist you.
Thanks,
Edward
Yahoo! Customer Care
www.yahoo.com
Auto-Response 02/22/2013 05:09 PM
Thank you for contacting Yahoo! Customer Care.
Your Incident ID is: 130222-026737
• If you are reporting abuse, we appreciate your efforts to make our community better. We will investigate and take action where appropriate, and may contact you if additional information is required to complete our investigation.
• If you are submitting a request for assistance, or asking a question, we will respond as soon as possible.
Sincerely,
The Yahoo! Customer Care Team
Customer 02/22/2013 05:09 PM
I have kept the poll opened for 10 days. What is the next step in gaining control again of my group. This group is 9 years old. My previous account is deleted and i have to access or control to the group i stated. I have not gotten a job as a result of this message board. Below is the last email you sent me to resolve this situation.
RE
Response Via Email (Edward)
02/12/2013 12:13 AM
Hello Lorie,
Before addressing your concern, I apologize that your issue has not been fully resolved. Please try the following:
Lorie, I see that you are the owner of the Yahoo! Group “pleasehelpmeandholly”. Also, I see that you have not accessed to the Yahoo! Account associated with the group since 9 years. As per Yahoo! policy, if a Yahoo! account is inactive for 6 months, it will be deleted due to inactivity.
Now, as you wish to delete the threads which you have posted in the group, the option you have would be to join this group using your new email address. Once you are joined to your group, you can create a group poll with a message that you were the group owner and as you lost your previous ID, you have joined the group again and want to become the owner again.
Once the poll is open for 10 days and the members vote in your poll, you can contact us back and we can help you with making you the group owner as per the poll results and make you the group owner again.
Additional information on this, and other Yahoo! products, can be found on the Yahoo! help page.
If you have any further issues Lorie, please let me know and I will be happy to assist you.
Thanks,
Edward
Yahoo! Customer Care
www.yahoo.com