Affiliate Marketing Secrets

I had applied online for an “AMERICAN EXPRESS PLATINUM CARD” and got a reply that said someone would be contacting me. About a week later I got a call that said my online application had been approved and I was going to be receiving an “EXPRESS PLATINUM CARD” with a credit limit of $5,000. If I would like to get this card then I needed to pay the first years fee’s of $99. I said ok. They read off my bank account information and that was that. Two weeks later I didn’t receive my card so I called their number 800-887-2636 and was told that they are an online shopping store and the credit is with their store only and they are not affiliated with American Express. I ask for a refund and was told that there is no refunds. I ask for a copy of our recorded phone conversation and was told that it was not in their policy to do so. I had to close my bank account (incase they try to take more money) and file a form to try to recover the money. I am trying to file a complaint with the BBB but you have to have an address and I have tried calling them back and they put me on hold for hours then hang up. Google does not pull up any address…just other peoples complaints. Anyone else go thru this?