Affiliate Marketing Secrets

Experience: Stream Global Services Technical Support Representative
03/2010 – 09/2010 Beaverton, OR (503) 626-2800
• Supported TurboTax software with technical and analytical support.
• Troubleshot tax calculations, itemized deductions, first time home buyer credits and medical deductions, etc.
• First contact resolution was applied to all calls.
• Detailed documentation of every call.
Universal Hospital Services Customer Service Representative
06/2008 – 02/2010 Beaverton, OR (503) 643-9995
• Provided biomedical services to hospitals, rehab centers and hospices throughout the northwest and northern California.
• Delivery and pickup of all medical equipment, using a 26 foot box truck.
• Filing and billing of all paperwork and customer transfers.
• Daily maintenance, repair, cleaning and testing of all medical equipment.
Precision Countertops Stoneworker & Backsplash
05/2006 – 05/2008 Wilsonville, Oregon (503) 692-6660
• Responsible for polishing and cutting of granite and marble back splash countertops for home installation.
• Assisted installers with residential and commercial countertop installations.
• Helped facilitate completion of all countertop orders, on time, through effective workstation communication and chronological labeling.
• Delivered countertops and backsplash pieces to installers in the Portland area using a 16 foot box truck.
Solvport, LLC. Technical Support Representative
08/2005 – 05/2006 Tualatin, Oregon (503) 352-1340
• Provided nationwide, inbound ATM & Kiosk customer support and service via remote diagnostics.
• Responsible for remaining up-to-date on all current and relevant ATM information
supporting a 24/7, 365 day a year operation.
• Required to provide a first call resolution to every customer.
• National leader and innovator of the outsourced, off-premise, ATM & Kiosk services industry.
Affiliated Computer Services Customer Interaction Specialist
06/2003 – 08/2005 Tualatin, Oregon (503) 620-2867
• Provided inbound customer service to Boost Mobile Customers.
• Responsible for account activations and all maintenance activities.
• Provided network tickets to repair damaged cell phone towers to engineers.
• Later promoted to assisting with supervisor calls in addition to all other CSR activities.
Education: Aloha High School General Diploma
09/1997 – 06/2001
Skills: I have an extensive history of proven customer service and satisfaction. Throughout my years I have demonstrated the ability to lead, mentor, and be an influential member of any team.
I possess proven sales skills, which have directly benefitted the teams, bottom-line.
I also possess proven Windows software and hardware knowledge, Microsoft Office Suite skills, including, but not limited to: Word, Outlook, Excel, PowerPoint, etc.
Languages: Spanish – Semi-Fluent (2 Years)