Tag Archive | "Verizon"

How Is It Legal For Verizon Wireless To False Advertise?


I have been a customer with Verizon wireless for 7 years. I am(was) ‘grandfathered in’ on unlimited data for my phone, but my wife and daughter didn’t have a data plan. Our bill was always around $160. I got a call 3 weeks ago from a guy named Richard from Verizon, who wanted to discuss my account. He said I was only using 1/10 of a GB of data on my phone per month, and if I switched to the newer ‘Share Everything’ plan, we would have unlimited minutes and texts and that my wife and daughter could use data on their phones too. He said with a 1GB plan my bill would be $10 cheaper, but to add another GB was only $10/month. I told him I wasn’t interested because their phones wouldn’t connect to wi-fi and their phones would have limited access anyway. He researched further and said if I switched he could give me 3 new phones for FREE. I had 4 to pick from (one was an I-Phone 4, which my daughter had been wanting). I got his name and number and told him I would call him back after discussing it with my family.
The next day I called with the 3 phones we picked and made sure he repeated that they were free and my bill would stay exactly the same. He kept reassuring me. At certain parts of the process, he would mention the call was being recorded. I made sure to have him repeat that the phones were free and the bill would not change during the ‘recorded’ parts. After placing the order, he said I would have to agree to the phone prompts and that afterward I would get an email disclosing everything about the order. I had to agree to the ‘terms and conditions’ on this email for the order to be completed. I thought at least this would be the proof he wasn’t lying to me. At the end he again stressed the importance of agreeing to the confirmation email.
After getting off the phone, I kept refreshing my email, but never got one. I checked throughout the next day and still nothing. I called Verizon , afraid of screwing up this sweet deal. They said the order was placed and that pressing ‘1’ at the prompts on the call was ‘agreeing’ to the terms of the order. Oh well, it was all recorded at least.
So within the next 4 days or so of activating the new phones, I was checking my data, because now I have a teenager using it. I seen that with her on the plan we had already used .5 GB. I knew 2 GB wasn’t going to be enough, but Richard also said I could add another 2GB for just $10/month more. That would bring my bill to around $170. I was looking through ‘My Verizon’ and clicked on my bill. The bill was over $400! I called Verizon to see why, and the lady I spoke with let me tell the story, and her and her supervisor researched the order for over an hour. She kept coming back on the line only to tell me they were still researching all this. Finally she told me that it wasn’t Verizon that called me, it was one of their 3rd party companies that place orders, KIPANY PRODUCTIONS LTD. They charged me $100 for my phone, $90 in upgrade fees, and increased my bill by around $30/month! Convenient to have 3rd party scapegoats and assume no responsibilty. These people had access to my Verizon account, and to me changed it illegally. I didn’t agree to any of this. The CSR told me finally that she could waive the upgrade fees because they could somehow ‘see’ that they weren’t disclosed, and give me $50 off my phone. This was all she could do. I wasn’t home at the time, so I asked her to call me back later that night after I could speak with my wife. In the meantime I sent an email to Verizon so this problem could reach the corporate end and maybe help stop it. Of course there was never a response. I also called the KIPANY PRODUCTIONS number several times only to be disconnected every time, and finally never allowed through again.
After the CSR called me back I asked her what we could do about KIPANY. She said they would file a ‘360’ and get back to me. I just wanted this fixed. She told me that as long as I could have those new phones turned in within 5 days they could switch me to my old phones, but after bringing this up to my daughter she almost cried. She’s a good kid and deserves a nice phone. My concern was how do they consider the phones ‘returned’? When the shipment arrives? When they log them in? What if the shipment is later than promised, just like when I got them on Monday rather than the previous Friday I was promised? I finally figured I was just screwed and told her to waive what she could and we would deal with it.
I keep calling, to be told someone is going to call me. I guess the idea was to push me past the limit to return the phones. New contract stranglehold. WHAT RIGHTS DO I HAVE IN THIS SITUATION??

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Why Is My Name And Address In The “white Pages” And How Do I Remove It?


I googled my name and I instantly got my full name, address (with map), landlord and other people affiliated with me…All on one page….I DON’T HAVE a Facebook, I DON’T HAVE a twitter and I use fake names for my email addresses and things of that nature…Not only that, but I specifically told my phone company verizon.. TWICE…that I didn’t want my number listed….How did this happen and how do I have my info removed from the internet?

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What May Cause This Disruption In Gsm Service?


I work for a local cell phone provider that is an affiliate of a much larger cell phone company that is nationwide. We are experiencing service problems within the local high school, yet CDMA services (Verizon) seem to work great. Does anybody have any suggestions as to what to do about this?

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What Does It Mean When A Phone Requires A Data Package?


I just turned 18 at the beginning of this month and this will be my first time ordering my own new cell phone. I have a Droid now but I am getting an early upgrade and will be paying 20$ (I have Verizon) to get a free Blackberry Curve (it was pre-owned. Not refurbished though).
My question is, what does it mean when, on the phone’s page, it says “Phone Requires Data Package”?
It brings me to a page when I click on the link and it says this:
Monthly Data Allowance, Monthly Access Fee, Rate After Allowance
Pay Per Use – $0.00 – $1.99 per 1MB
(Basic Phones Only)
.
75MB3 – $10.00 – $10.00 per 75MB
(Basic Phones Only)
.
2GB2 – $30.00 – $10.00 per 1GB
.
5GB – $50.00 – $10.00 per 1GB
.
10GB – $80.00 – $10.00 per 1GB
.
So if I payed 30$ for 2GB what exactly does that mean? And would it charge me 30$ every month after that or would it charge me only 10$ every month?
Please help me out!
Thankyou to those that answer.

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Can Any One Explain The Charter, Verizon Connection?


I don’t know why but my cellular signal (Verizon) goes down to almost nothing and I cant get calls out when my cable, internet and phone stop working with Charter.
I know we have cellular towers in the area, I have seen them but I didn’t think Charter had anything to do with the cellular towers.
I already called Charter and they cant help me, they also said that they are not affiliated with Verizon.
I called Verizon and they said that they have no idea why but they are not affiliated with Charter also Verizon said they can not look into it unless they get allot of complaints from people.
If any one has any ideas I would be happy to hear them.

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Add A Verizon Email To My Yahoo Messenger?


My friend is on msn messenger/ hotmail with a verizon.net email. I can add my hotmail.com friends to yahoo of course but I can’t add her verizon.net. Am I doing something wrong or can I just not do this? And if I can’t, why not when yahoo and verizon are affiliated!?

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